Certifying a New Hire's or Trainee's "Readiness"
New Hire/Trainee Telesales Certifications provide you with a multi-dimensional "validation" tool. Our Certification will validate the competencies of the:
The Telesales Certifications will also help you measure non "sales" competencies such as: product and company knowledge, industry and regulatory issues, as well as their understanding of internal policies and procedures.
Our Telesales Certifications occur at regular intervals during, or at the conclusion of, your new hire training program. The tele-certifications are very similar to our Pre-employment Assessments but this time the content is directly designed to answer the question: Is this trainee ready to handle live customer contacts?
As you review the features and benefits, you’ll undoubtedly realize that this service, like all of our others, does not just apply to call centers.
As with every component of teleXpertise’s telesales competency program, you’ll benefit from our user-friendly, easy and state-of-the-art technology platform.
►Remote digital call recording
►Call storage to a client-specific hyper-secure website
►FTP email delivery and transmittal of calls and evaluations
►CD/DVD delivery of calls and evaluations
►Customized evaluation forms, including objective and subjective feedback
Benefits of Telesales Certifications