Not Just for Inbound Call Centers
Versatility of Telephone Mystery Shopping
When you hire teleXpertise to execute your telephone mystery shopping campaigns, you'll have access to our user-friendly, easy, and state-of-the-art technology platform. As with all of our telesales services, you'll also be entitled to all of these benefits.
Telephone Mystery Shopping
Improved Customer Service—Your employees will know they can be shopped at any time. This translates to immediate behavioral changes. The not knowing when means they will be on their toes whenever they handle a call.
Increased Sales Revenues— By following your company’s pre-established telesales protocol on a consistent basis your telesales force will close more sales, set more appointments, upsell/cross-sell more consistently, and improve other telesales metrics.
Reduced Lost Opportunity Costs—Regardless of the industry you serve, department you manage, or employee classification, a telesales opportunity can present itself on every inbound or outbound call. Failure to handle the call correctly will result in lost opportunities to retain current customers. You’ll also lose an opportunity to acquire new customers.
Consistent Branding—Slick marketing campaigns shape your brand image. How the telephone is answered can cement your brand image. A well conceived and consistent telephone mystery shopping strategy will leverage the investment in, and increase the ROI of, your telesales and marketing efforts.
Benchmarking & Competitive Positioning—Shopping your competition allows you to gain insights into their telesales competencies. As important, you can exploit their Telesales Profit Gap to increase your market share.
Legal and Regulatory – A “compliance” telephone mystery shopping campaign can save you 10 even 100’s of thousands of dollars by reducing your exposure to fines and other penalties.
Benefits of Telephone Mystery Shopping Services