Quality Monitoring Call Recording & Evaluations
Quality Monitoring Outsourcing
Capital Equipment Savings— Inbound and outbound call centers that do not currently have call recording hardware and software can save 100’s of thousands of dollars by outsourcing.
Technology Obsolescence Savings – Rather than purchasing the never-ending software and hardware updates, inbound and outbound call centers can avoid technology obsolescence costs by partnering with teleXpertise.
Labor Savings—Small and medium size call centers who don't have a dedicated quality monitoring department will save 10’s of thousands of dollars in salary and benefits by outsourcing some or all of their inbound and outbound call recording and call evaluation needs.
Less Pressure and Stress— Rapidly growing call centers can’t always keep up with the increased call volume. A quality monitoring department accustomed to reviewing 200 calls per month can suddenly find themselves overwhelmed by many multiples of that. Rather than trying to hire new staff under these pressure-filled and stressful conditions it makes sense to outsource the increased volume.
Improved Morale—Even the perception of unfair call recording and evaluation practices undermines the integrity and effectiveness of a quality monitoring department. Employee morale improves dramatically when an independent third party evaluates the calls.
Scalable Efficiencies— The business demands of your inbound and outbound call center can vary widely on a monthly, seasonal or business-cycle basis. Rather than being saddled with fixed costs in down times and hiring/training/infrastructure costs in your high season, it makes sense to outsource some of these variable costs.
Benefits of Outsourcing Quality Monitoring Functions