Genuine Resume Validation
There is no shortage of reliable software and web-based pre-employment tests; or call center simulation variations. For some call centers these off-the-shelf employee testing programs are an ideal employment screening tool. However, these standardized simulation assessments can’t always adequately address the position-specific core competencies. This creates a hiring gap. This ultimately leads to an avoidable Telesales Profit Gap.
teleXpertise’s recorded pre-employment tests fill this hiring gap. Thereby reversing the Telesales Profit Gap. Our pre-hire skills testing and pre-employment assessments are conducted by live assessors. The content and criteria are highly customizable, so you are measuring what’s important to you, not a standardized call center pre-hire or pre-employment testing software program. At the conclusion of the telesales assessment, the assessor provides a subjective written evaluation with a corresponding recommendation. The assessment report is accompanied by the recorded telesales assessment content.
Whether your business model involves hiring employees directly or employment agency temp-to-perm hiring, our pre-hire skills and pre-employment testing and assessment services will provide you with many benefits that traditional call center pre-employment tests cannot.
As with all of our services, our pre-employment telesales assessments are not just designed for call centers. Moreover, this service offers you the same user-friendly, easy and state-of-the-art technology platform.
►Digital call recording
►Call evaluations including objective and subjective feedback
►Call storage to a client-specific hyper-secure website
►FTP email delivery and transmittal of calls and evaluations
►CD/DVD delivery of calls and evaluations
►Customized testing formats
We’ll help you design a targeted pre-employment testing and telesales assessment program so you can enjoy all of the benefits they have to offer. Pre-hire leads to pre-empting.
Pre-empting a Telesales Profit Gap.
Pre-Hire Telesales Assessments
Resume Validation – Up to 70% of all resumes contain misrepresentation. Our live pre-employment assessments can easily uncover the employee’s misrepresentations. This eliminates the tangible and intangible costs associated with hiring an unqualified employee.
Limitless Outcomes. Not Multiple Choice – Our assessors can react on the fly to a candidate’s statement or behavior. Our reactions are not limited to multiple choice outcomes like standard call center pre-employment tests. As such, our telesales assessments are more realistic because a candidate doesn’t have the luxury of making multiple choice guesses.
Live Assessors - Moreover, you can speak to our assessor if you want to target different core competencies with each candidate. You don’t have to wait for new call center pre-employment testing software code to be written. Your targeted needs are addressed real time.
Recorded Assessments – You can hear for yourself how the candidate sounds, reacts and handles specific telesales situations. One more factor contributing towards reducing employee turnover.
Subjective Written Summaries – Rely on our expertise to guide your employment and hiring process. Whether you utilize our Pre-employment testing and telesales assessments for the inbound and outbound call center employee, summaries as your final employment decision or as a coaching tool for the new employee, you’ll be saving money and time, while reducing the frustration associated with high employee turnover.
Benefits of Pre-hire Skills Testing
Pre-employment Telesales Assessments